Failed Payment

Each billing date we attempt to charge the account's credit card on file.

Personal

If we are unable to successfully charge a subscription fee, the account will be deactivated and will not be able to use Ovation. If the billing information is updated and the subscription fee is successfully charged, the account is reactivated.

Organization Member

An organization member does not pay for the subscription it occupies and cannot fail a payment.

Organization

If we are unable to successfully charge an organization for its subscription fee, the organization and all organization members will be deactivated and will not be able to use Ovation. If an organization updates its billing information and the subscription fee is successfully charged, the account and all organization members are reactivated.