# Failed Payment Each billing date we attempt to charge the account's credit card on file. ### Individual If we are unable to successfully charge the subscription fee, the account will be deactivated and will not be able to use Ovation. If the billing information is updated and the subscription fee is successfully charged, the account is reactivated. ### Organization Member An Organization Member does not pay for the subscription it occupies and cannot fail a payment. ### Organization Admin If we are unable to successfully charge the subscription fee, the Organization Admin subscriber and all Organization Members will be deactivated and will not be able to use Ovation. If an Organization Admin, or Organization Member with the appropriate billing role, updates their billing information and the subscription fee is successfully charged, the Admin account and all Organization Members are reactivated. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ovationvr.com/ovation/creating-an-account/billing-1.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.