Failed Payment

Each billing date we attempt to charge the account's credit card on file.

Individual

If we are unable to successfully charge the subscription fee, the account will be deactivated and will not be able to use Ovation. If the billing information is updated and the subscription fee is successfully charged, the account is reactivated.

Organization Member

An Organization Member does not pay for the subscription it occupies and cannot fail a payment.

Organization Admin

If we are unable to successfully charge the subscription fee, the Organization Admin subscriber and all Organization Members will be deactivated and will not be able to use Ovation. If an Organization Admin, or Organization Member with the appropriate billing role, updates their billing information and the subscription fee is successfully charged, the Admin account and all Organization Members are reactivated.