# Standalone VR

### 1. How do I install Ovation?

You can download Ovation within your VR headset by navigating to the Meta App Store and searching for 'Ovation'.

You can also visit our [Meta App Store page](https://www.oculus.com/experiences/quest/4510688418969375/) in your web browser and select 'Get' while signed in to your Meta Account.

Some organizations prefer to manage VR applications via Mobile Device Management (MDM) software, such as [ManageXR](https://www.managexr.com/) and [ArborXR](https://arborxr.com/). Contact support@ovationvr.com if you want to make Ovation available through your MDM.

### 2. How do I create and activate an account?

Go to the [Sign Up page](https://app.prod.ovationvr.com/signup) on the Ovation Web Portal and follow the steps. Once you have verified your email and signed in, you can activate a trial (if eligible) or purchase a subscription.

### 3. Which standalone headsets does Ovation support?

Ovation supports the Meta Quest 2, Quest 3, Quest 3S, and Quest Pro.

### 4. Do you provide support with download/installation?

Of course! If you have any issues downloading or installing Ovation, please contact us at support@ovationvr.com.

### 5. Does Ovation support languages other than English?

Ovation's user interface is only available in English; however, you can choose to speak one of the 30 supported languages: Arabic, Chinese (Mandarin), Czech, Danish, Dutch, English (UK), English (US), Finnish, French, German, Greek, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Spanish (LATAM), Spanish (Spain), Swedish, Tamil, Thai, Turkish, Ukrainian, and Vietnamese.

### 6. Should I buy an Organization subscription?

If you are an individual purchasing Ovation to use personally, you do not need an Organization subscription.&#x20;

All other scenarios would likely benefit from the [additional features that come with an Organization subscription](organization-subscription).

### 7. When am I charged?

If you purchased your subscription directly from Ovation, your credit card or digital wallet (e.g. Google Pay) will be charged when your trial period ends. If no trial is available, you will be charged when your subscription is activated. You will then be charged at each subsequent billing interval (monthly or annually).

Prices listed on Ovation's [pricing page](https://www.ovationvr.com/pricing/) are in US dollars (USD). If you choose to pay in a different currency, [Stripe](https://stripe.com/) will automatically convert the amount to your local currency based on the current exchange rate at the time of purchase. Please note that your bank may apply a foreign transaction fee, and Ovation does not reimburse any fees associated with currency conversion.

If you purchased a subscription to Ovation on the Meta App Store, review their policies [here](https://www.meta.com/help/quest/articles/accounts/purchasing-apps/purchase-an-app-subscription/).

### 8. How and when can I cancel my subscription?

If you purchased your subscription directly from Ovation, you can cancel it at any time on the [Billing page](https://app.prod.ovationvr.com/account/billing) of the Ovation web portal. If your subscription is canceled before your trial ends, you will not be charged. Once your trial period has ended, you can choose to either cancel your subscription at the next billing renewal date or cancel immediately. If canceled at the next billing renewal date, you can continue to use Ovation for the remaining time left in your subscription. If canceled immediately, your subscription will be deleted, and you will no longer be able to use Ovation. Any remaining time left on your subscription will be forfeited. Unused time is not refunded.

If you purchased a subscription to Ovation on the Meta App Store, review their policies [here](https://www.meta.com/help/quest/articles/accounts/purchasing-apps/purchase-an-app-subscription/).

### 9. Do you provide refunds?

Refunds are not available in most cases. Please use the trial period to ensure your satisfaction with Ovation.

If you purchased a subscription to Ovation on the Meta App Store, review their policies [here](https://www.meta.com/help/quest/articles/accounts/purchasing-apps/purchase-an-app-subscription/).

### 10. Do Ovation accounts have usage limitations?

**Storage:** Each Ovation account has a maximum storage size of 1 GB. This storage is made up of saved recordings, uploaded imports (e.g. PowerPoints), and account settings.

**Individual Subscriber Tokens:** Individual subscribers start each calendar month with 2,000,000 [tokens](../artificial-intelligence/tokens) to use with Ovation's [artificial intelligence features](standalone-vr). Once exhausted, subscribers will be unable to use Ovation's artificial intelligence features until tokens are replenished on the 1st of the following month.

**Organization Subscriber Tokens:** Organizations with our base-level subscription (5 licenses) start each calendar month with 20,000,000 [tokens](../artificial-intelligence/tokens) to use with [Ovation's artificial intelligence features](../artificial-intelligence). Each additional license increases monthly tokens by 4,000,000. Once exhausted, subscribers will be unable to use Ovation's AI features until tokens are replenished on the 1st of the following month.

### 11. I have a question not answered here, can you help?

You bet! Email us at contact@ovationvr.com and we'll respond as quickly as we can.
